For iOS users:
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In the Authy app, navigate to Settings and select Security. Make sure that App Protection and Protect Entire App is activated.
For Android users:
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In the Authy app, navigate to Settings and select App Protection. Make sure that App Protection is activated.
Once this is completed, you must restart the app.
Mobile numbers for Authy
In the event that you change your mobile number, please make the Client Services team aware so that we can update it on our end.
Once the number has been updated on Banking Circle’s end, you must also update the mobile number on the Authy app by following the below steps:
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Login to Authy
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Click Settings tab
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Click on the current number
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Input new number
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Click Change Phone.
I am unable to login into the Banking Circle Connect platform
Sometimes a user cannot access login even after all Authy steps are completed correctly. The user can complete the below actions in such instances before escalating to Banking Circle:
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Try switching browsers - Google Chrome is the most compatible for our system
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If you have the link to the Banking Circle Connect platform saved as a bookmark then please open a fresh browser and type in www.bankingcircleconnect.com
Desktop Authy app issues
If you have switched over from the Mobile Authy app onto the desktop app and face the following error message, "Login request was declined. Make sure you have the latest version of Authy installed with app protection enabled and restart the app on your phone.", then please complete the following steps:
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Go to Settings
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Make sure that the master password is enabled
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Restart Authy app and open a fresh browser