I am not receiving webhooks?
Please check the below:
- Please check your subscription is not deactivated - use the GET /api/v1/notificationselfservice/subscription endpoint to look up the status of the subscription
- Your firewall settings do not allow notifications, or you have not whitelisted BC Connect IPs. See Setting up Webhooks for the full list of IPs that must be whitelisted
- There is a typo in the URL - use the GET /api/v1/notificationselfservice/subscription endpoint to look up the submitted URL
- The URL is not secured with a valid certificate
- Your receiver is not setup to receive a binary stream
- Your endpoint does not respond with an HTTP success status 2xx to indicate successful receipt of the notification. In this scenario you will receive notifications, but we will stop sending after 10 retries. Read more about the retry strategy Receiving and reading Webhooks you can also look up error codes and what they define here Setup a subscription
NOTE: Please also refer to your reconciliation reporting to locate the missing webhook transaction. If the transaction is visible, a query should not be raised to Client Services as we can not resend / generate webhook