If you are an admin user and encounter issues activating a user after creating or modifying their profile, please review the following:
- Check Your Admin Rights and Roles
- Confirm whether your admin role requires a second administrator to approve new or modified users before activation.
- Verify User Details
- If no approval is required, the issue may be due to an Authy exception related to an invalid cellphone number.
- Please ensure all user details, especially the mobile number, are accurate and correctly entered.