Please be aware that you need to make sure before submitting or receiving any payments from a particular territory that this territory has been approved as part of your flow beforehand.
If you notice that a territory is not a part of your agreed flow then you will need to reach out to your assigned Business Development Manager in the first instance to request approval for the territory to be added to your incoming/outgoing flow.
Payment TO or FROM a territory not approved, will be automatically rejected
How to identify a rejection of this nature
For outgoing payment the rejection report or reporting will show the reason for rejection as "MS-OUTOP-O" and/or will state "payment outside of operations"
For incoming payments the funds will be returned back to sender with the reason as specified as "payment outside of operations"
Please directly contact your Account Manager to enable a territory request