Territory Approval for Payments
Before sending or receiving payments from any territory, ensure it’s approved as part of your payment flow. Unapproved territories will result in automatic rejection.
If a territory is not listed in your approved flow, contact your Commercial Relationship Manager to request approval. Provide the following:
- Clear description of your relationship with the merchant
- Nature of Merchant’s business activity in the territory
- Merchant’s website and company registration number
- Purpose and nature of the intended payment flow
Expected activity for you and your customers in the high-risk territory(ies), including but not limited to:
- Expected monthly volume (number and value of transactions)
- Required currencies
- Supporting documents (e.g., contracts, invoices, IDs)
Clear justification and relevant details for high-risk territory requests will help us process them faster.
If you are unsure what territories you are approved for, contact your Commercial Relationship Manager.
Rejection Indicators:
- Outgoing payments: Rejection reason "country outside countries of operations”
- Incoming payments: Funds returned to sender with reason “country outside countries of operations”