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Territory Approval for Payments
Before sending or receiving payments from any territory, ensure it’s approved as part of your payment flow. Unapproved territories will result in automatic rejection.
If a territory is not listed in your approved flow, contact your Commercial Relationship Manager to request approval. Provide the following:

  • Clear description of your relationship with the merchant
  • Nature of Merchant’s business activity in the territory
  • Merchant’s website and company registration number
  • Purpose and nature of the intended payment flow
For ongoing or additional flows in high-risk territories, also include:
Expected activity for you and your customers in the high-risk territory(ies), including but not limited to:
  • Expected monthly volume (number and value of transactions)
  • Required currencies
  • Supporting documents (e.g., contracts, invoices, IDs)

Clear justification and relevant details for high-risk territory requests will help us process them faster.
 

If you are unsure what territories you are approved for, contact your Commercial Relationship Manager. 

 


Rejection Indicators:

  • Outgoing payments: Rejection reason "country outside countries of operations”
  • Incoming payments: Funds returned to sender with reason “country outside countries of operations”

 

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