- Trace/Recall Initiation: Users with the “Initiate Trace and Recall” role (assigned by the company admin) can initiate traces or recalls via the UI or API.
- Eligible Payments: Traces and recalls can be initiated for processed external payments within the last 6 months.
- Ineligible Payments: These actions are not available for SEPA Instant, Faster Payments, pending payments, or completed traces.
- SEPA Instant: Email clientservices@bankingcircle.com with the payment’s 010F.
- Faster Payments – Trace: Provide the 010F; we’ll return the FPID for beneficiary bank tracking.
- Faster Payments – Recall: Complete and return the attached CPR form.
NOTE: Before initiating a recall or trace we suggest you search your credits from date of original transaction to current date - to make sure funds have not already been returned
Please refer to the guides below for additional support
Payment traces / Payment recalls
Initiate trace for a payment / Initiate recall for a payment
Amendments
Please note that we are unable to make amendments to payments once submitted.
If the beneficiary bank submits a Request for Further Information (RFI), we will be able to proceed accordingly. In the meantime, we kindly ask you take the following steps:
If the beneficiary bank submits a Request for Further Information (RFI), we will be able to proceed accordingly. In the meantime, we kindly ask you take the following steps:
- Internal Review: Please check with your internal RFI team to confirm whether we have already contacted you regarding any outstanding RFIs.
- Internal Review: Check your reporting as payment may have been returned - we suggest you search your credits from date of original transaction date to current date
- Amendment Requests: For any amendments, please request that the beneficiary bank submit an official RFI to us. This will enable us to take the necessary action.
NOTE: All payment investigations such as Recalls, Tracers, Amendments are charged at EUR35.00