How to cancel an outgoing payment
Cancel payments via overview section. Payments may be cancelled if they require an approval flow and if the payment requested execution date is in the future.
Payments awaiting approval will appear in the Pending Approvals column on in the overview section once you sign into Banking Circle.
Click to expand the Payments tab list
Choose Details to review details about the transaction
Click on Cancel Payment
Depending on your setup, the cancellation may also have to be approved by an internal approver.
Please note: The User who initiated the payment cannot cancel the payment, please request an initiator/approver who was not part of the initial booking to cancel the payment
Missing funding payments can also be cancelled using the same steps as above (see below example)
- This Is not possible as we do not have the capability to block individual accounts without impacting other clients
How can I can/reject an incoming payment I don't want to accept?
- As the payment may have credited your account, you would need to create an outgoing payment with the senders accounts details (review payments section if you require help with how to create a payment Make a Single Payment · Banking Circle Help Centre)
We do not have a return functionality direct from the platform/API, however we are looking into having this developed on our roadmap