Missing Credit or Payment Not Received – What to Do
If a payment hasn’t been credited to your Banking Circle account, please follow these steps:
- Check Your Account Report
Payments may not be credited on the same day they’re sent. Review your report a few days after the expected date. - Confirm with the Sender’s Bank
Ensure the payment was processed successfully. - Check for RFI Requests
The sender’s bank should verify if our screening team has requested additional information. Payments may be held until we receive a response. - Request the MT103 and Review Details
- If the account number is closed the payment will be returned automatically. The sender’s bank should check for returned funds.
- If the payment was sent to the wrong account, the sender’s bank must initiate a recall.
- Check for Country Restrictions
Payments from unapproved countries are automatically returned, sender should check for returns - Still Missing?
If all details are correct and the payment still hasn’t arrived, the sender’s bank must initiate a payment trace.
Note:
Banking Circle cannot investigate payments that haven’t reached us. All investigations must be handled by the sender’s bank.